Privacy & Cookie Policy

Information Collection and Use

Ramus Seafoods is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ramus Seafoods collects information from our users at a number of different points depending on how you use and interact with our website.

Cookies

We use a number of different cookies on this website. For detailed cookie information please see our cookie policy.

Log File Analytics & Google Analytics

Our web server records IP addresses and writes these to log files that allow us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website.

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form Submissions

If you submit an enquiry or support request through our contact form, that enquiry will be emailed to a mailbox monitored by employees of Ramus Seafoods which enables us to respond to your enquiry.

Mailing List

If you sign up to our email newsletter we will send you regular emails containing all our latest news, offers and updates. Upon sign-up we ask you to enter your email address, this is not used for any other purpose than to send you our newsletters. Your email address is stored securely with MailChimp.

You can unsubscribe from our newsletters at any point by clicking the “Unsubscribe” link at the bottom of each email newsletter you receive, alternatively, send an email to info@ramus.co.uk stating that you wish to unsubscribe and we will remove you from our mailing list.

MailChimp may store data outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Website Backups

This website is backed up on a regular basis for security and disaster recovery purposes. The backups are stored securely with Dropbox. Dropbox may store these backups outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://www.dropbox.com/privacy

Website backups will be stored for a maximum of 30 days before being deleted.

Orders & Contracts

When you place an order with Ramus Seafoods, the company or individual details provided to us will be entered in to our accounting system.

It is important to note that accounting records relating to orders for services placed with Ramus Seafoods will be stored for a period in line with U.K. tax and accounting regulations. This period is set by the U.K. Government.

Online Payments via PayPal

Payment processing on www.ramus.co.uk is carried out by PayPal. Transaction details are stored securely with PayPal. When you checkout on this website you will be transferred to PayPal to complete your payment.

You can view payPal’s privacy policy at https://www.paypal.com/gb/webapps/mpp/ua/privacy-full

Links to other websites

This website contains links to other websites. Please be aware that Flair Digital is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects information. This privacy statement applies solely to information collected by this website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

You have the right to access, update and delete your personal information.

You retain all rights to your personal information and data and can access it at anytime. Ramus Seafoods will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.

If you would like to access your personal data or know what data Ramus Seafoods holds about you, please contact us using the details below:

Phone: 01423 563271

Email: info@ramus.co.uk

Write to us at: Ramus Seafoods, Ocean House, Kings Road, Harrogate, North Yorkshire, HG1 5HY

We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.

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