Your Guarantee

Everything is done to ensure your order is up to your requirements but in the unlikely event of a problem or complaint then please contact Jonathan Batchelor either on 01423 563271 between 8 am and 5.30pm (answer machine operates outside these contact times) or email us at info@ramus.co.uk and quote your order reference number. This appears on the top of the letter received with your order.

Complaints by email or left on our answerphone shall be acknowledged within 24 hours of being received and all complaints will be dealt with within 5 working days of being acknowledged. All complaints are considered with utmost seriousness and shall be dealt with personally to ensure a swift and fair resolution. All complaints shall be confidential. A record shall be kept of all complaints received in order to ensure our services can be continually reviewed and improved.

If you wish to make any complaint or comment not specific to a particular order the please feel free to use the enquiry form via the website, email us on info@ramus.co.uk or call us on 01423 563271. Your opinions are important to us.